Frequently Asked Questions

This is a list of frequently asked questions concerning many aspects of Project Laneways

How do you define Change Management?

Change Management is a structured approach to transitioning individuals, teams, and organisations from a current state to a desired future state

We often use the phrase:

“Enabling people to be ready, willing and able”

Why use Change Management?

The business case for it comes from one simple line of logic:

  • Projects produce deliverables (e.g. systems, processes, equipment)
  • Change Management prepares people to use the deliverables and use them well
  • Organisations invest in projects to get benefits and the benefits will not be achieved unless people are using the deliverables and using them well.

So, Change Management helps organisations to realise benefits and avoid the unnecessary costs and risks of poorly used deliverables.

A 2002 McKinsey study showed that the Return on Investment for a project was over four times higher when Change Management was included in the initiative.

Who should do the Change Management Foundation course?

There are no pre-requisites for this course. It’s suitable for:

  • Project Managers and team members.
  • Anyone wishing to learn about Change Management.
  • Anyone who wonders why good ideas for change continually fail.
  • Anyone who understands that project success goes beyond time, budget and quality.
  • Anyone who wants to enhance their resume with a new qualification.

Who should do the Change Management Practitioner course?

Anyone who has already passed the Change Management Foundation course. The Practitioner course is suitable for those who want to become practising Change Managers.

Why do project managers need to know about change management?

Even small projects can require organisational change such as:-

  • New behaviours
  • New skills
  • Different jobs, with different staff
  • New lines of management
  • Less staff

A Project Manager will become far more effective in successful delivery by learning, understanding and applying the basic concepts and techniques of Change Management.

What are the Change Management Foundation and Practitioner qualifications?

They are both qualifications from the APM Group (APMG).

The APMG is the UK-based organisation that administers the standards and qualifications for PRINCE2 (a standard for project delivery) and ITIL (a standard for service delivery). These are two internationally recognised standards.

The syllabus is based on The Effective Change Manager's Handbook, published in 2015. Our lead trainer, Dan Skelsey, was and editor and contributing author for this book. The book, in turn, is based on the Change Management Institute's Change Management Body of Knowledge, published in 2013. Dan Skelsey was also a contributing to the body of knowledge.

The Foundation assessment is a closed-book, 40 minute, multiple-choice exam.

There is a further, more advanced Practitioner level qualification.. This adds material to the Foundation course and asks more probing questions. The Practitioner assessment is a two and a half hour open book exam with complex multiple-choice questions.

Course material and trainers are assessed and accredited by the APMG.

What has Change Management got to do with PRINCE2?

The Change Management accreditation is administered by APMG – the same people who administer PRINCE2.

Successful Change Management and successful projects usually go hand in hand. One cannot happen without the other.

Do I need to know about PRINCE2 before I study Change Management?


To be a successful change manager or project manager, you need a good grasp on both disciplines. But it does not matter which you study first.

What is PRINCE2?

PRINCE2® (PRojects IN Controlled Environments 2nd Version) is a method for running projects. It is adaptable to any size or type of project. It is widely used in over 50 countries and is accepted by many types and sizes of organisation.

More on PRINCE2 

Why use PRINCE2?

PRINCE2, when taught and applied intelligently, is an excellent project management methodology. It is widely used in Australia and in over 100 countries.

Organisations need projects for:

  • Change
  • Step Improvements
  • New growth
  • To cope with a changing environment

Yet, many organisations struggle to make their projects successful.

Effective project management training and advice from people who have “walked the talk”, can bring:

  • Better project delivery
  • More effective governance
  • More efficient use of resources
  • Increased staff motivation
  • A quicker and more flexible response to a changing world

If it is taught badly and applied without regard for the practical real world, PRINCE2 can become a barrier to successful project delivery.

By learning PRINCE2 you will learn the key ideas of Project Management and how to apply them. For example:

  • You will be able to apply much of PRINCE2 even in organisations that do not use it.
  • You will be able to get a quicker grasp on other Project Management Methodologies; their strengths and weaknesses.
  • You will learn the language and ideas of PRINCE2 and be better able to operate within an environment that uses it.
  • PRINCE2 has a system of qualifications which help to demonstrate expertise.
  • It’s also easier to learn and understand compared to some other Project Management methodologies.

Who should do the PRINCE2 Foundation course?

There are no pre-requisites to the Foundation course. It is suitable for:

  • Project team members or managers who will work on projects
  • Project Office/support roles who will support projects
  • Anyone wishing to gain an understanding of PRINCE2

No prior experience is necessary.

Who should do the PRINCE2 Practitioner course?

It is a requirement that candidates for the Practitioner course must have already passed the Foundation course.

This course is suitable for anyone who wants to gain a deeper understanding of PRINCE2 and how to apply it. It is particularly recommended for professional Project Managers.

Who owns PRINCE2?

PRINCE2 is owned by AXELOS, which is a joint venture between the UK Goverment and a private company called Capita.

Are there any recommended PRINCE2 text or study books?

The only book that is essential to passing the Practitioner exam is the PRINCE2 Manual (Managing Successful Projects with PRINCE2:2017).

This can be ordered from us.

Contact us on 03 9038 9236 or at

PRINCE2 Qualifications

There are two levels of qualification generally available in Australia. They are:

  • Foundation (based on a 1 hour multiple choice exam) - 50% pass mark.
  • Practitioner (based on a 2.5 hour multiple choice exam) - 55% pass mark

Project Laneways offers both qualifications.

Isn’t PRINCE2 just for IT?


It’s suitable for all types of projects, including but not limited to:

  • new services
  • new products
  • marketing projects
  • process design and implementation
  • events
  • policy development
  • research projects

And, yes, it also works with many types of IT projects.

Our instructors have wide experience across many types of projects.

Isn’t PRINCE2 just for government?


It’s suitable for all types of organisations. For instance, it’s actively being used in:

  • Small companies
  • Publicly listed corporations
  • Global corporations
  • The manufacturing sector
  • The finance sector
  • Telecommunications, publishing, media and service sectors
  • The education sector
  • The health sector

How do I go about taking the PRINCE2 examinations?

You can purchase online courses and online examinations through Project Laneways. Alternatively, we can organise a private in-house classroom course for groups of 6 people or above.

Where can I get sample exam papers?

As part of either the Foundation or Practitioner courses you will receive practice exams.

NOTE: The internet is full of sample PRINCE2 papers. Unless these have been offered by an Accredited Training Organisation, these papers may be out of date and inaccurate. They can often lead the candidates into misunderstanding the methodology.

How long will it take to get the result of my PRINCE2 examination and certificate?

Online examinations provide instant results. Paper based foundation results are available the next day and practitioner exams usually take about 2 weeks.

Certificates are electronic and are available as soon as the results are cleared.

How many people pass the PRINCE2 examinations?

Foundation Examination - The overall international pass rate for Foundation examinations is about 94%. Project Laneways is running above this average

Practitioner Examination - The overall pass rate for Practitioner examinations is 67%. Project Laneways is also  running at above this average.

What if I fail the exam?

Our trainers are very experienced as both trainers and project managers. You are almost certain to pass the exam on the first attempt.

For public classroom courses:- In the unlikely event that you are unsuccessful first time around, we will cover the exam fees for a second try. However, this must be taken within 3 months of the first attempt because experience has shown that longer gaps reduce the chance of success.


What will it cost me?

Please consult the training fees page for the cost of our public courses.

If you are interested in organising a course at your premises or making a block booking, then please contact or on 03 9038 9236.

Do I need to have project management experience?


All our courses have been designed to cater for both experienced Project Managers and newcomers.

Our instructors are expert at presentation methods that keep all levels engaged and able to follow the discussion.

What if I book a course and then need to cancel or postpone it?

  • Postponements made outside of 10 business days before the start of the course will not incur a fee.
  • The first postponement within 10 business days before the start of the course will not incur a fee.
  • Any subsequent postponements within 10 business days before the start of the course will attract a fee $80+GST for each day of the course that has been postponed

What if I start a classroom course but am unable to complete it?

We will make every effort to schedule you into another course to complete the remaining days. We may not be able to offer you a refund.

How long do the classroom courses last?

Depends on the course.

We have courses that last anywhere from half a day to five days.

Please consult the page for your course.

Which course should I go on?

This very much depends on what you want and what you hope to achieve. We suggest you ring us on +61 3 9038 9236 to have a chat about a course that suits you.

Do you offer a study at home course?

Project Laneways offer online self study courses in PRINCE2


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"I searched for the right change management course for a long time; keen to find the right mix of practical and theoretical change tools. This course delivered on both fronts, and the trainer made certain that every bit of theory was translated into a practical example or discussion. I’d highly recommend this course for anyone that tackles change as part of their role. "

Lorena Healey, Feb 2016

"Thank you very much! It was a great course and I’ve taken away a lot of valuable knowledge and tools to put into practice here. I wouldn’t hesitate to recommend Project Laneways."

Tegan Rose, HR manager, Change Management

"In the two years I worked with Dan, his ability to 'relate theory to real life situations' earned him constant praise. It was a rare occasion when someone didn't comment that they had enjoyed the course."

Jane Shaw

".... outstanding trainer, your delivery and course notes really did make everything gel and much easier. I will certainly be recommending Project Laneways to my colleagues."

Jim Agelopoulos

"... thank you for the rich education you provided in the last few days. I personally feel re transformed and re- energised with ideas and challenges I can give to myself!"

Chris Dalziel

Project Laneways Melbourne provides project management, leadership and programme management training courses for business professionals throughout Australia.

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